Frequently Asked Questions
We know that having questions is part of the process, and we want to make it easy for you to find the details you need. Whether you're curious about an upcoming delivery, a return, or the best way to maintain your gear for your next adventure, you'll find the answers here. Take a look below, and let us know if we can help you with anything else!
We accept major credit and debit cards, as well as Apple pay & Google Pay. We also accept our very own Tideline Supply co gift cards.
If your order hasn’t been packed yet, we’ll do our best to update or cancel it for you. Reach out to us as quickly as possible at crew@tidelinesupply.co with your order number.
Yes, we offer digital gift cards in a range of amounts. They make the perfect last-minute gift and are delivered straight to your inbox. Get them here.
We currently ship Australia-wide and are working on expanding to international locations soon.
Orders are usually processed within 2–7 business days. Delivery times are typically 2–5 business days, depending on your location. For a more detailed estimate, check our delivery page.
Yes, we offer express shipping at checkout for an additional cost if you need your order in a hurry.
We offer a flat-rate shipping fee of $12.95 across Australia. Orders over $100 qualify for free shipping.
Absolutely. Once your order is shipped, you’ll receive a tracking link via email so you can follow its journey.
Yes, we’re committed to reducing our impact by using 100% recycled ocean-bound plastic bags for shipping the majority of our products. Find out how we’re reducing waste with sustainable packaging here.
We create casual, coastal-inspired everyday wear, including t-shirts, hoodies, and other laid-back essentials
Our gear is made to last for years, standing up to the demanding, everyday lifestyles we live and breathe.
Check out our size guide page for details on the sizing of each of our items. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Yes, our core range is designed as unisex and looks great on everyone.
Our clothing is made from high-quality cotton and cotton blends for a soft feel, breathability, and durability.
Yes, Most of our items generally run true to size. Our T-shirts are slightly oversized to match our brand's look and feel. Check the size guide for specifics, and keep in mind that hoodies have a slightly relaxed fit.
All our shirts are pre-shrunk to minimise shrinkage.
Some of our core items are restocked regularly, but limited-edition drops may not return once sold out. Keep an eye on our socials for updates.
Yes, we release limited runs of designs from time to time. Once they’re gone, they won’t be restocked, so don’t wait too long.
Yes, we accept returns and exchanges within 30 days of purchase, provided items are unworn, unwashed, and in original condition. fit out more on our returns page.
Contact us at crew@tidelinesupply.co with your order number, and we’ll guide you through the process.
If your item is damaged or faulty, please get in touch with us right away. We’ll arrange a replacement or refund as quickly as possible.
Yes, exchanges can be made for a different size, colour, or style depending on stock availability.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Our name is inspired by the tideline the meeting place of land and sea. It reflects the coastal lifestyle we design for: relaxed, adventurous, and connected to the water.
We’re currently online only, which helps us keep prices fair and bring our coastal gear to people everywhere.
Yes, we offer wholesale options. Reach out at crew@tidelinesupply.co to learn more.
We would absolutely love to support coastal creatives who are passionate about their craft and align with our brand's values and mission. We selectively sponsor people who are a perfect fit. If you are interested in a potential collaboration, please send us an email with your portfolio to crew@tidelinesupply.co
The best way to follow our journey and be part of the crew is to sign up for our email newsletter or follow our socials. We love seeing Tideline gear in the wild. Tag us @tidelinesupply.co on socials for a chance to be featured.
We use recyclable packaging, keep production runs small to minimise waste, and are always exploring new sustainable practices.
We keep our production runs intentionally small. This minimises overstock and material waste while ensuring we can focus on quality. All our shirts are designed and printed here in Australia.
We're actively researching and exploring new sustainable practices, from ethically sourced materials to more efficient logistics, as part of our ongoing mission to become greener.
Find out more about our sustainable practices here
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